Refund Policy

Black Ops Security Solutions
Policies for: Return Shipping & Delivery and
Home & Business Security System Cancellation

Updated: Jan 2, 2019

No-hassle Policy
A Refund or Exchange for another Device or Security System is as stated below.
We treat our customers right: When you purchase equipment and or services directly from Black Ops Security Systems you get a Guarantee of Satisfaction.

A home security system is a long-term investment. You should know what you’re getting into ahead of time. Many security companies require multi-year contracts that can come with strict cancellation policies and high early termination fees. Before you pick a system, compare Home & Business Security Cancellation Policies so you know what you’re signing up for.

Black Ops Security Systems and or Blackopts.com offers a return policy for equipment and services only on Defective and Malfunctioning Security Equipment purchased directly from Black Ops Security Systems, a division of Enterprise America Technology Group, Limited, that includes, but is not be limited to, the retail store, over the phone from Black Ops Security Systems, and online from Blackopts.com. Our Restocking Fee is: Up to $45. No restocking fee will be charged if the Device, Security System and or Security Package Kit is returned unopened within 5 business days of receipt.

Determination of Defective and or Malfunctioning Security Equipment
Before contacting Black Ops Security Systems Customer Service Department to request an RMA (Return Merchandise Authorization) Number, Determination of Defective and Malfunctioning Security Equipment needs to be made by Black Ops Security Systems Customer Service Department or by the Manufacturer of the security equipment. You must obtain a Case ID Number. Contact Black Ops Security Systems at: 1-800-321-0816 or by e-mail at: customerservice@blackopts.com or live chat at Blackopts.com.

The Manufacturers contact numbers are as follows:
2Gig Nortek Security and Control 1-800-421-1587
Securenet 1-877-260-5587
Alarm.com 1-877-389-4033
Honeywell 1-800-654-7492
Honeywell Lyric Support 1-800-323-4576
Interlogix 1-800-654-8483

Shipping & Delivery
All orders are subject to a verification process and a shipping and handling fee of $19.95 on each order that includes a Service and or Monitoring Contract. All Monitoring Contracts are subject to an activation fee with the Alarm Provider. The Verification Process may take up 72 hours from the time the order is placed with Blackopts.com. After the Verification process is complete, all orders will ship within 2 to 3 business days, excluding legal holidays. Shipment should arrive in 7 to 10 days but is not guaranteed. An email will be sent to you at the email address that was provided when the order was placed with Tracking and Shipping Carrier information. You may contact our Customer Service Department at Blackopts.com. And chat or by e-mail at: customerservice@blackopts.com or by phone at: 1 866 321 0816.

Device Return Period
You have 5 business days after receipt of your equipment purchase to return or exchange your devices and or Security System.

Device Condition
All devices sent back to Black Ops Security Systems and or Blackopts.com must be in like-new condition with no physical or water damage and in the manufacturer’s original packaging with all documentation as originally packaged, i.e., original components including device, battery, charger, manual, unopened software, and a copy of the invoice or receipt. If anything is missing or the device(s) is not in like-new condition, your shipment may not be accepted. Before you return your Security System and or Devices, you must contact Black Ops Security Systems Customer Service Department and obtain (RMA) Return Merchandise authorization Number

We cannot accept returns or exchanges for:
– Closeout items
– Special Online promotions or offers
– Items not bought directly from Black Ops Security and or Blackopts.com, including purchases from authorized Black Ops Security Systems dealers or retailers.
– If a device has physical or liquid damage it cannot be returned, and a credit will not be issued. Black Ops Security Systems and or Blackopts.com will return ineligible devices to you at the same address shown on the shipping label. No restocking, handling, or shipping fees will be charged to you for this device return.

Service Cancellation
If you have signed an Agreement with a one-year or three-year service commitment, you have 5 days after purchase (or the date you received it) to cancel without incurring an Early Termination Fee (ETF). After the first 5 days, the ETF is either: (a) $250 minus $10 for each full month of your Service Commitment that you complete; or (b) $150 minus $4 for each full month of your Service Commitment that you complete. To determine whether your Equipment has a $325 ETF or a $150 ETF.

How to Return or Exchange Your Device
If you bought the device at a Black Ops Security System retail store, return it to any Black Ops Security retail store within the applicable return period. If you bought the device online at Blackopts.com or over the phone from Black Ops Security Systems, mail the device back to Black Ops Security Systems or bring it to any Black Ops Security retail store during the applicable return period.

Be sure to keep your tracking number. You can exchange equipment once within the applicable Return Period. If you bought a refurbished device and want to exchange it for a brand-new version of the same device, you will have to pay the price difference between the refurbished and new device.

You’ll also have to sign a new contract under the following conditions:
– The price you paid for the original equipment was a term commitment price OR
– The new equipment has a different Early Termination Fee than the original equipment
– The new contract term will restart from the date the new agreement is signed. This will be your new Service Commitment date. However, your service activation date (the date you signed your first contract) will not change for any purpose, including, but not limited to, applicable warranty period and calculating any early termination fees (ETF) you may be obligated to pay.

Returns – customers can return the product by mail or to a Black Ops Security System retail store.
Exchanges – customers can bring the device to any Black Ops Security retail store during the applicable return period. If your product(s) were shipped to you, call for an RMA (Return Merchandise Authorization) Number, and put that number on your package(s).

Mail Your Return
Make a copy of the invoice or receipt and keep original for your records. Remove confidential, proprietary, or personal information from device. Visit Blackopts.com/policy support for instructions. Pack in the manufacturer’s original packaging. Include original components including device, battery, charger, manual, unopened software, and a copy of the invoice or receipt. If anything is missing or device is not in like-new condition, your shipment may not be accepted and affix to box. Mail via USPS mail. You’ll receive an email notification when package has been received at our warehouse. Depending on the reason for return, shipping charges may apply.

Customers who need to exchange, Contact Black Ops Security Systems Customer Service 1-866-321-0816

How do I cancel service?
Call the number on your invoice or receipt to cancel service. Early termination fees may apply.

Just contact Black Ops Security Systems Customer Service Department at 1-866-321-0816 or e-mail customerservice@blackopts.net.
It is easy and Simple. Your Satisfaction is Black Ops Security Systems Guarantee.

Download our Policy