Policies

To read our Company Polices, please choose below:

Black Ops Security Solutions
Policies for: Return Shipping & Delivery and
Home & Business Security System Cancellation

Updated: Jan 2, 2019

No-hassle Policy
A Refund or Exchange for another Device or Security System is as stated below.
We treat our customers right: When you purchase equipment and or services directly from Black Ops Security Systems you get a Guarantee of Satisfaction.

A home security system is a long-term investment. You should know what you’re getting into ahead of time. Many security companies require multi-year contracts that can come with strict cancellation policies and high early termination fees. Before you pick a system, compare Home & Business Security Cancellation Policies so you know what you’re signing up for.

Black Ops Security Systems and or Blackopts.com offers a return policy for equipment and services only on Defective and Malfunctioning Security Equipment purchased directly from Black Ops Security Systems, a division of Enterprise America Technology Group, Limited, that includes, but is not be limited to, the retail store, over the phone from Black Ops Security Systems, and online from Blackopts.com. Our Restocking Fee is: Up to $45. No restocking fee will be charged if the Device, Security System and or Security Package Kit is returned unopened within 5 business days of receipt.

Determination of Defective and or Malfunctioning Security Equipment
Before contacting Black Ops Security Systems Customer Service Department to request an RMA (Return Merchandise Authorization) Number, Determination of Defective and Malfunctioning Security Equipment needs to be made by Black Ops Security Systems Customer Service Department or by the Manufacturer of the security equipment. You must obtain a Case ID Number. Contact Black Ops Security Systems at: 1-800-321-0816 or by e-mail at: customerservice@blackopts.com or live chat at Blackopts.com.

The Manufacturers contact numbers are as follows:
2Gig Nortek Security and Control 1-800-421-1587
Securenet 1-877-260-5587
Alarm.com 1-877-389-4033
Honeywell 1-800-654-7492
Honeywell Lyric Support 1-800-323-4576
Interlogix 1-800-654-8483

Shipping & Delivery
All orders are subject to a verification process and a shipping and handling fee of $19.95 on each order that includes a Service and or Monitoring Contract. All Monitoring Contracts are subject to an activation fee with the Alarm Provider. The Verification Process may take up 72 hours from the time the order is placed with Blackopts.com. After the Verification process is complete, all orders will ship within 2 to 3 business days, excluding legal holidays. Shipment should arrive in 7 to 10 days but is not guaranteed. An email will be sent to you at the email address that was provided when the order was placed with Tracking and Shipping Carrier information. You may contact our Customer Service Department at Blackopts.com. And chat or by e-mail at: customerservice@blackopts.com or by phone at: 1 866 321 0816.

Device Return Period
You have 5 business days after receipt of your equipment purchase to return or exchange your devices and or Security System.

Device Condition
All devices sent back to Black Ops Security Systems and or Blackopts.com must be in like-new condition with no physical or water damage and in the manufacturer’s original packaging with all documentation as originally packaged, i.e., original components including device, battery, charger, manual, unopened software, and a copy of the invoice or receipt. If anything is missing or the device(s) is not in like-new condition, your shipment may not be accepted. Before you return your Security System and or Devices, you must contact Black Ops Security Systems Customer Service Department and obtain (RMA) Return Merchandise authorization Number

We cannot accept returns or exchanges for:
– Closeout items
– Special Online promotions or offers
– Items not bought directly from Black Ops Security and or Blackopts.com, including purchases from authorized Black Ops Security Systems dealers or retailers.
– If a device has physical or liquid damage it cannot be returned, and a credit will not be issued. Black Ops Security Systems and or Blackopts.com will return ineligible devices to you at the same address shown on the shipping label. No restocking, handling, or shipping fees will be charged to you for this device return.

Service Cancellation
If you have signed an Agreement with a one-year or three-year service commitment, you have 5 days after purchase (or the date you received it) to cancel without incurring an Early Termination Fee (ETF). After the first 5 days, the ETF is either: (a) $250 minus $10 for each full month of your Service Commitment that you complete; or (b) $150 minus $4 for each full month of your Service Commitment that you complete. To determine whether your Equipment has a $325 ETF or a $150 ETF.

How to Return or Exchange Your Device
If you bought the device at a Black Ops Security System retail store, return it to any Black Ops Security retail store within the applicable return period. If you bought the device online at Blackopts.com or over the phone from Black Ops Security Systems, mail the device back to Black Ops Security Systems or bring it to any Black Ops Security retail store during the applicable return period.

Be sure to keep your tracking number. You can exchange equipment once within the applicable Return Period. If you bought a refurbished device and want to exchange it for a brand-new version of the same device, you will have to pay the price difference between the refurbished and new device.

You’ll also have to sign a new contract under the following conditions:
– The price you paid for the original equipment was a term commitment price OR
– The new equipment has a different Early Termination Fee than the original equipment
– The new contract term will restart from the date the new agreement is signed. This will be your new Service Commitment date. However, your service activation date (the date you signed your first contract) will not change for any purpose, including, but not limited to, applicable warranty period and calculating any early termination fees (ETF) you may be obligated to pay.

Returns – customers can return the product by mail or to a Black Ops Security System retail store.
Exchanges – customers can bring the device to any Black Ops Security retail store during the applicable return period. If your product(s) were shipped to you, call for an RMA (Return Merchandise Authorization) Number, and put that number on your package(s).

Mail Your Return
Make a copy of the invoice or receipt and keep original for your records. Remove confidential, proprietary, or personal information from device. Visit Blackopts.com/policy support for instructions. Pack in the manufacturer’s original packaging. Include original components including device, battery, charger, manual, unopened software, and a copy of the invoice or receipt. If anything is missing or device is not in like-new condition, your shipment may not be accepted and affix to box. Mail via USPS mail. You’ll receive an email notification when package has been received at our warehouse. Depending on the reason for return, shipping charges may apply.

Customers who need to exchange, Contact Black Ops Security Systems Customer Service 1-866-321-0816

How do I cancel service?
Call the number on your invoice or receipt to cancel service. Early termination fees may apply.

Just contact Black Ops Security Systems Customer Service Department at 1-866-321-0816 or e-mail customerservice@blackopts.net.
It is easy and Simple. Your Satisfaction is Black Ops Security Systems Guarantee.

Download our Policy

Black Ops Security Solutions
Policies for: Return Shipping & Delivery and
Home & Business Security System Cancellation

Updated: Jan 2, 2019

No-hassle Policy
A Refund or Exchange for another Device or Security System is as stated below.
We treat our customers right: When you purchase equipment and or services directly from Black Ops Security Systems you get a Guarantee of Satisfaction.

A home security system is a long-term investment. You should know what you’re getting into ahead of time. Many security companies require multi-year contracts that can come with strict cancellation policies and high early termination fees. Before you pick a system, compare Home & Business Security Cancellation Policies so you know what you’re signing up for.

Black Ops Security Systems and or Blackopts.com offers a return policy for equipment and services only on Defective and Malfunctioning Security Equipment purchased directly from Black Ops Security Systems, a division of Enterprise America Technology Group, Limited, that includes, but is not be limited to, the retail store, over the phone from Black Ops Security Systems, and online from Blackopts.com. Our Restocking Fee is: Up to $45. No restocking fee will be charged if the Device, Security System and or Security Package Kit is returned unopened within 5 business days of receipt.

Determination of Defective and or Malfunctioning Security Equipment
Before contacting Black Ops Security Systems Customer Service Department to request an RMA (Return Merchandise Authorization) Number, Determination of Defective and Malfunctioning Security Equipment needs to be made by Black Ops Security Systems Customer Service Department or by the Manufacturer of the security equipment. You must obtain a Case ID Number. Contact Black Ops Security Systems at: 1-800-321-0816 or by e-mail at: customerservice@blackopts.com or live chat at Blackopts.com.

The Manufacturers contact numbers are as follows:
2Gig Nortek Security and Control 1-800-421-1587
Securenet 1-877-260-5587
Alarm.com 1-877-389-4033
Honeywell 1-800-654-7492
Honeywell Lyric Support 1-800-323-4576
Interlogix 1-800-654-8483

Shipping & Delivery
All orders are subject to a verification process and a shipping and handling fee of $19.95 on each order that includes a Service and or Monitoring Contract. All Monitoring Contracts are subject to an activation fee with the Alarm Provider. The Verification Process may take up 72 hours from the time the order is placed with Blackopts.com. After the Verification process is complete, all orders will ship within 2 to 3 business days, excluding legal holidays. Shipment should arrive in 7 to 10 days but is not guaranteed. An email will be sent to you at the email address that was provided when the order was placed with Tracking and Shipping Carrier information. You may contact our Customer Service Department at Blackopts.com. And chat or by e-mail at: customerservice@blackopts.com or by phone at: 1 866 321 0816.

Device Return Period
You have 5 business days after receipt of your equipment purchase to return or exchange your devices and or Security System.

Device Condition
All devices sent back to Black Ops Security Systems and or Blackopts.com must be in like-new condition with no physical or water damage and in the manufacturer’s original packaging with all documentation as originally packaged, i.e., original components including device, battery, charger, manual, unopened software, and a copy of the invoice or receipt. If anything is missing or the device(s) is not in like-new condition, your shipment may not be accepted. Before you return your Security System and or Devices, you must contact Black Ops Security Systems Customer Service Department and obtain (RMA) Return Merchandise authorization Number

We cannot accept returns or exchanges for:
– Closeout items
– Special Online promotions or offers
– Items not bought directly from Black Ops Security and or Blackopts.com, including purchases from authorized Black Ops Security Systems dealers or retailers.
– If a device has physical or liquid damage it cannot be returned, and a credit will not be issued. Black Ops Security Systems and or Blackopts.com will return ineligible devices to you at the same address shown on the shipping label. No restocking, handling, or shipping fees will be charged to you for this device return.

Service Cancellation
If you have signed an Agreement with a one-year or three-year service commitment, you have 5 days after purchase (or the date you received it) to cancel without incurring an Early Termination Fee (ETF). After the first 5 days, the ETF is either: (a) $250 minus $10 for each full month of your Service Commitment that you complete; or (b) $150 minus $4 for each full month of your Service Commitment that you complete. To determine whether your Equipment has a $325 ETF or a $150 ETF.

How to Return or Exchange Your Device
If you bought the device at a Black Ops Security System retail store, return it to any Black Ops Security retail store within the applicable return period. If you bought the device online at Blackopts.com or over the phone from Black Ops Security Systems, mail the device back to Black Ops Security Systems or bring it to any Black Ops Security retail store during the applicable return period.

Be sure to keep your tracking number. You can exchange equipment once within the applicable Return Period. If you bought a refurbished device and want to exchange it for a brand-new version of the same device, you will have to pay the price difference between the refurbished and new device.

You’ll also have to sign a new contract under the following conditions:
– The price you paid for the original equipment was a term commitment price OR
– The new equipment has a different Early Termination Fee than the original equipment
– The new contract term will restart from the date the new agreement is signed. This will be your new Service Commitment date. However, your service activation date (the date you signed your first contract) will not change for any purpose, including, but not limited to, applicable warranty period and calculating any early termination fees (ETF) you may be obligated to pay.

Returns – customers can return the product by mail or to a Black Ops Security System retail store.
Exchanges – customers can bring the device to any Black Ops Security retail store during the applicable return period. If your product(s) were shipped to you, call for an RMA (Return Merchandise Authorization) Number, and put that number on your package(s).

Mail Your Return
Make a copy of the invoice or receipt and keep original for your records. Remove confidential, proprietary, or personal information from device. Visit Blackopts.com/policy support for instructions. Pack in the manufacturer’s original packaging. Include original components including device, battery, charger, manual, unopened software, and a copy of the invoice or receipt. If anything is missing or device is not in like-new condition, your shipment may not be accepted and affix to box. Mail via USPS mail. You’ll receive an email notification when package has been received at our warehouse. Depending on the reason for return, shipping charges may apply.

Customers who need to exchange, Contact Black Ops Security Systems Customer Service 1-866-321-0816

How do I cancel service?
Call the number on your invoice or receipt to cancel service. Early termination fees may apply.

Just contact Black Ops Security Systems Customer Service Department at 1-866-321-0816 or e-mail customerservice@blackopts.net.
It is easy and Simple. Your Satisfaction is Black Ops Security Systems Guarantee.

Download our Policy

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Download Monitoring Agreement

MONITORING SYSTEM TERMS AND CONDITIONS

This Agreement constitutes a fixed term of 36 months, which shall renew automatically on the same terms herein stated, and on the anniversary of this agreement, unless modified by the parties. This agreement is by and between Black Opts Security Systems, a Division of Enterprise America Technology Electronics Group, Limited, hereinafter the Company, and the above-described person or entity, hereinafter the Subscriber. The Subscriber fees shall be assessed, billed and collected as stated above in the Monitoring Service Billing Term and are due and payable on the sixth (6th) day of the calendar month, which would make the said Subscriber’s fee due and payable on the sixth (6th) day of the first month for said period. If the beginning date of this Agreement falls on a day other than the sixth (6th) day of the month, a partial prorated month’s fee shall be due and payable as part of the first payment due on the sixth (6th) day of the next full month of said time period described above. The Subscriber hereby authorizes the Company to charge the Subscriber’s Credit Card and or Debit Card and or Bank Account for all fees chargeable under this Agreement, including, without limitation, any and all activation and or early termination fees and or false alarm fees charged by responders. The Subscriber shall notify the Company fifteen (15) days prior to the expiration date of any Credit Card and or Debit Card and or Bank Account, and shall provide the current information. Upon initiating said activation of the account, or if the Subscriber desires to change the Credit Card and or Debit Card and or Bank Account information, the Subscriber shall be charged an activation fee of $ 25.00. Activation shall be deemed completed when alarm signals have been sent from the Subscriber’s alarm system to the Company and have been received and validated by the Company. If the Subscriber purchases a complete security package/bundle from the Company, the activation fee shall be waived. Changes in normal or cell phone numbers, registered by the Subscriber with the Company under the cellular module offered as part of the alarm system, may subject the Subscriber to an early termination penalty associated with the cellular module in the sum of $125.00 per account. Upon termination of this Agreement, the Subscriber hereby authorizes the Company to remove all security systems and/or equipment owned by the Company, which shall include any and all proprietary programing installed by the Company. The Subscriber agrees that the Company may contact them at this/these number(s) which have been provided by the Subscriber. The Subscriber agrees to receive calls and messages, pre-recorded messages and/or texts from the Company’s automated dialing systems at the numbers(s) provided above by the Subscriber. The Subscriber agrees to pay the Company the initial charges(s) indicated above when the unit and system is activated. The Company shall not be liable or responsible for any and or all unforeseen circumstances or disruptions in services not under the direct control of the Company. The Subscriber agrees to pay the Company an early termination fee in the amount of $250.00.

SECURITY MONITORING AGREEMENT
1. The above named Subscriber, hereinafter referred to as “the Subscriber”, has entered into a written contract with Black Ops Automation Systems, a Division of Enterprise America Technology Electronics Group, Limited, hereinafter referred to as “the Installer,” for the installation, service and monitoring of a security system at the Subscriber’s premises, and the Subscriber designates the Installer as its exclusive agent to deal with THE CENTRAL DISPATCH CENTER D/B/A Moon Security Services, Inc. and or their designated sub contractor(s) and or associate(s) which are hereinafter in #19 below, hereinafter referred to as “the Central Office”, to monitor the security system.

2. The Central Office shall monitor signals received from the security equipment installed at the Subscriber’s premises. Upon receipt of a signal designated on page one of this agreementindicating that an alarm condition exists, the Central Office shall make every reasonable effort to notify the police, fire or other municipal authority deemed appropriate in the Central Office’s absolute discretion, and such other person(s) the Subscriber has requested to receive notification of such alarm condition. All notifications by the Central Office shall be by telephonic communication. Should the Central Office receive a signal that has not been designated on page one of this agreement, the Central Office will not be required to take any action.

3. The Subscriber acknowledges that signals which are transmitted over telephone lines, wire, air waves or other modes of communication which pass through communication networks that mayinclude, but not be limited to, Internet Protocol Communications which are wholly beyond the control of the Central Office and are not maintained by Central Office and, therefore, the Central Office shall not be responsible for any failure which prevents the transmission signals from reaching the Central Office monitoring center or damages arising there from.

4. The Subscriber agrees to furnish the Central Office with a written list of names and telephone numbers of those persons the Subscriber wishes the Central Office to notify of alarm signals. TheSubscriber and the Installer shall provide the Central office with all permits and licenses necessary to dispatch alarm signals to any municipal authority. All changes and revisions shall be supplied to the Central Office in writing or by electronic transmittal, signed by the Installer, who shall be deemed the Subscriber’s agent for all purposes of this agreement. The Subscriber irrevocably appoints the Installer as its exclusive agent for all purposes of this agreement.

5. The Subscriber acknowledges that the Central Office is not related to or part of the Installer’s company. None of the equipment installed at the Subscriber’s premises is the property of the
Installer’s company and has made no representation, warranties or agreements regarding the equipment, nor has the Central Office participated in the installation of the security equipment. The Central Office has no responsibility for the condition or operation of the security equipment and the Central Office is not responsible for the maintenance, service or repair of said security equipment. The Central Office shall not be liable or responsible for equipment failure which prevents signals from reaching the Central Office.

6. The Subscriber acknowledges that the Central Office is being paid for its monitoring service by the Installer and not by the Subscriber. In the event the Central Office does not receive paymentwhen due, for any reason, the Central Office shall be permitted to terminate this agreement and discontinue monitoring the Subscriber’s security system upon giving the Subscriber five (5) business days’ notice of termination. The Central Office shall be permitted to terminate this agreement at any time and for any reason by giving the Subscriber and the Installer five (5) business days written or recorded telephonic notice. In the event the Central Office terminates this agreement for any reason other than nonpayment, the Central Office agrees to refund monitoring fees received for any period after the termination of Central Office’s monitoring services. This agreement and the Central Office’s monitoring services shall terminate on the date fixed in the Central Office’s notice of termination. Upon such termination the Subscriber agrees and hereby does release each other from all liability whatsoever, including negligence to any degree of the parties, arising out of this agreement. The relationship of the parties shall be severed, except that the Subscriber shall be liable to the Central Office for all monitoring charges and agrees to pay 25 cents per signal after the date of said termination if Subscriber’s alarm signals continue to be received by the Central Office after said date. The Subscriber shall be liable to the Central Office for expenses incurred by the Central Office for excessive incoming alarm transmissions (runaway communicators) transmitted from Subscriber’s location to the Central Office, for which subscriber agrees to pay 25 cents per call, together with Central Office’s legal fees as pursuant to Idaho code 12-120 and 12-121, to terminate the transmissions from Subscriber’s location or recover any liability owed by the Subscriber to the Central Office. The Central Office’s notice of termination shall be by recorded telephonic notice or in writing and sent by regular first class mail or telefax to the Subscriber and the Installer. The Subscriber authorizes, and shall not deny, the Central Office or the Installer access to the control panel to input or delete data and programming, and agrees to pay all charges and fees for any changes deemed necessary by the Central Office. Should the Subscriber’s alarm signals interfere with normal Central Office operations, the Central Office may terminate monitoring without notice and the Subscriber shall be liable to the Central office for any fees required to block the transmissions. No refunds will be made to any subscriber account terminated by a blocking action. If upon repair of the offending system the subscriber wishes to re-establish monitoring with the Central Office the Subscriber shall be liable for all fees required to unblock the Subscribers system.

7. If for any reason, including but not limited to, the Central Office’s equipment failure, the Central Office is unable to provide its monitoring services, the Central Office, in its sole discretion, shallbe permitted to suspend its monitoring services at any time, and without notice to the Subscriber and the Installer. In the event, the Central Office, in its sole discretion, determines it will not be able to resume its monitoring service within 24 hours, the Central Office agrees to notify the Installer by recorded telephonic notice or in writing that monitoring services have been suspended. There shall be no refund, offset or deduction in Central Office’s monitoring fees for suspended service provided suspended service does not exceed 24 hours. The Central Office will make pro rata refund to the Installer for any period more than 24 hours.

8. In the event the Subscriber’s contract with the Installer is terminated, this contract and the Central Office’s monitoring services shall automatically terminate. Notice that the contract between the Subscriber and the Installer has terminated shall be given by the Installer. Upon termination, the Subscriber will ensure that the communication device has been properly disconnected from the Central Office. The programming information contained within the communication device shall remain the property of the Central Office. In the event monitoring is terminated for any reason, the Central Office shall have the right to disregard signals and take whatever legal procedures that may be necessary to remove or erase the programming to prevent signals from being transmitted to the Central Office. The Subscriber and the Installer shall be liable for all monitoring charges and agrees to pay 25 cents per signal until the Central Office no longer receives signals from the Subscriber’s location.

9. The Installer agrees that the Central Office shall monitor the Subscriber’s security system for a minimum of 36 months and then for each 36 month automatic renewal period thereafter. In the event of such termination by the Installer, the Central Office shall not be required to return any money received for its monitoring services prior to the termination date, but shall return any money that is for any period after said termination date. Said termination shall not affect the Installer’s contract with the Subscriber.

10. Medical Alert: If medical alert is specified under the schedule of installation as a service to be provided, upon receipt of a medical alert signal, the Central Office or its subcontractor, shall, assoon as may be practicable, make every reasonable effort to notify by telephone those persons designated by the Subscriber and or the appropriate municipal police or fire department providing emergency medical response. The Subscriber acknowledges that the Central Office provides no response to a medical alert signal except notification to the appropriate party, and that the provisions of this agreement exculpating and limiting the Central Office’s liability are fully applicable to the medical alert service.

11. The Subscriber agrees that the Central Office and the Installer are not insurers and that no insurance coverage is offered herein. Payments by the Subscriber are for a security system andmonitoring designed to reduce certain risks of loss, though there are no guarantees that the security system or monitoring will reduce such risks or that no loss will occur. The Central Office and the Installer are not assuming responsibility and therefore they shall not be liable to the Subscriber for any loss or damage suffered by the Subscriber as a result of burglary, hold-up, fire, smoke, equipment failure, failure of the Central Office or municipal authority to respond to signals, or any other cause whatsoever, regardless whether such loss or damage or personal injury was caused by or contributed to by the Central Office’s or the Installer’s negligent performance or failure to perform any obligations.

12. The Subscriber agrees that the security system and monitoring service are not designed or guaranteed to prevent loss by burglary, hold-up, fire, illegal acts of third parties or any other loss. If, notwithstanding the terms of this agreement there should arise any liability on the part of the Central Office or the Installer because of their negligence to any degree or failure to perform any obligation or strict products liability, such liability shall be limited to $250.

13. The parties agree that in the event the Subscriber suffers damages because of the Central Office’s negligence to any degree, or failure to perform any obligation, or strict products liability, itwould be impractical and extremely difficult to anticipate or fix actual damages. Therefore, Subscriber agrees that should there arise any liability on the part of the Central Office, the Subscriber agrees to accept $250.00 as liquidated damages in complete satisfaction, discharge and release of the Central Office’s liability.

14. It is the responsibility of the Subscriber to maintain any insurance for property damage, burglary and theft and fire insurance for said security equipment herein described. The Central Office shall not be responsible for any portion of any loss or damage which is recovered or recoverable by the Subscriber from insurance covering such loss or damage.

15. The Subscriber and the Installer agree to indemnify and hold the Central Office harmless, including reasonable attorneys’ fees, from and against all claims, lawsuits and losses alleged to becaused by the Central Office’s negligent performance to any degree or failure to perform under this agreement. The parties agree that there are no third-party beneficiaries of this agreement.
The Subscriber and the Installer, on their behalf and any insurance carrier, waive any right of subrogation the Installer’s or the Subscriber’s insurance carrier may otherwise have against the Central Office arising out of this agreement or the relation of the parties hereto.

16. If guard response is a designated service to be provided, or required by a UL certificate issued by the Central Office, upon receipt of an alarm signal, the Central Office, or its subcontractor,shall as soon as may be practical, send one or more of its guards to the Subscriber’s premises. If provided with keys to the premises, the guard shall endeavor to secure the premises and reset the alarm system. However, the Subscriber acknowledges that the guard is not required to enter the premises unless provided with keys, or to render any service to the security equipment, and shall not be required to remain stationed at the Subscriber’s premises for more than 15 minutes after his initial arrival. The Subscriber authorizes the guard to take such action the guard deems necessary to secure the premises and effect repairs, though the Subscriber acknowledges that the guard may not be able to, or may not have sufficient time to, secure the premises or reset the security system and put the same in working order. If the Subscriber requests the Central Office to station its guard at the premises for more than 30 minutes, and the Central Office has sufficient personnel to provide such service, and the Central Office makes no such representations that its personnel will be available, then Subscriber agrees to pay Central Office $65.00 per hour plus tax for such service. The Subscriber agrees to confirm the request to the Central Office to provide extended guard service by telephonic response or by sending a telegram or telefax to the Central Office at the time request is made and the Central Office is authorized to ignore any request not confirmed within 15 minutes by said communications.

17. This agreement cannot be assigned by the Subscriber without the Central Office’s prior written approval. The Central Office shall be permitted to assign this contract to another securitymonitoring company and shall be relieved of further obligations under this contract upon such assignment.

18. This agreement shall be governed by the laws of the State of Idaho. The parties agree that the courts of Idaho, in the county of Ada, shall have exclusive jurisdiction and venue over theparties hereto regarding any dispute between them and submits to the jurisdiction of Idaho. The parties waive trial by jury in any action between them. Any action by the Subscriber against the Central Office must be commenced within one year of the accrual of the cause of action or shall be barred. All actions or proceedings against the Central Office must be based on the provisions of this agreement. Any other action that the Subscriber may have or bring against the Central Office shall be barred. Any action or dispute between the parties, including issues of arbitration, shall, at the option of either party, be determined by arbitration administered by Arbitration Services, Inc., under its Commercial Arbitration Rules.

19. The Subscriber agrees that the Installer is the authorized dealer and reseller of the service of alarm.com, that may include, but not be limited to, such services of Monitronics doing businessas Moni Total Connect and or alarm.net or alarm.net 360 provided by Honeywell; as well as any new providers that the Installer may contract with from time to time. The Installer is not liable or responsible for the actions and conduct of the above stated and identified services. And further agrees that the Installer is an authorized dealer and reseller for the manufacturers that may include, but not be limited to, Honeywell, Nortek Security and Control, that includes the brands of 2Gig, Gocontrol, Linear, Numera, GE Interlogix, DSC Security and Elk Security, and shall include other suppliers which the Installer may become the dealer and or reseller for their products and or services. The Installer is not liable or responsible for the actions of the manufactures identified above for manufacturing defect(s) and or unforeseen circumstances, to include, but not limited to, manufacturer defects and recalls. That further includes, but not be limited to, un notified recalls by the manufacturers.

20. Under the terms of the above entitled agreement, the Subscriber agrees in the event the wireless remote key fob is lost, stolen or misplaced and or out of the control of the Subscriber, andor the user name and password has been compromised, the Subscriber shall immediately call and notify the Installer that said wireless remote key fob and or the user name and password can be deactivated, to protect the Safety and Security of the Subscriber. The Installer shall not be held liable or responsible for damages arising from the Subscriber’s failure to perform and take reasonable actions and call or notify the Installer so the remote key fob can be deactivated and or user name and password changed.

Please read or download our updated Monitoring and Procedure Policy

Download Supplemental Policy Update

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Recurring Payment Authorization Form
Schedule your payment to be automatically deducted from your bank account, or charged to your Visa, MasterCard, American Express or Discover Card. Just complete and sign this form to get started!

Recurring Payments Will Make Your Life Easier:
• It’s convenient (saving you time and postage)
• Your payment is always on time (even if you’re out of town), eliminating late charges

Here’s How Recurring Payments Work:
You authorize regularly scheduled charges to your checking/savings account or credit card. You will be charged the amount indicated below each billing period. A receipt for each payment will be emailed to you and the charge will appear on your bank statement as an “ACH Debit.” You agree that no prior-notification will be provided unless the date or amount changes, in which case you will receive notice from us at least 10 days prior to the payment being collected.

Authorization Agreement:
I understand that this authorization will remain in effect until I cancel it in writing, and I agree to notify Black Opts Automation Systems and or the Corporation Enterprise America Technology Electronics, Limited in writing of any changes in my account information or termination of this authorization at least 15 days prior to the next billing date. If the above noted payment dates fall on a weekend or holiday, I understand that the payments may be executed on the next business day. For ACH debits to my checking/savings account, I understand that because these are electronic transactions, these funds may be withdrawn from my account as soon as the above noted periodic transaction dates. In the case of an ACH Transaction being rejected for Non-Sufficient Funds (NSF) I understand that Black Opts Automation Systems and or the Corporation Enterprise America Technology Electronics, Limited may at its discretion attempt to process the charge again within 30 days, and agree to an additional $ 35.00 charge for each attempt returned NSF which will be initiated as a separate transaction from the authorized recurring payment. I acknowledge that the origination of ACH transactions to my account must comply with the provisions of U.S. law. I certify that I am an authorized user of this credit card/bank account and will not dispute these scheduled transactions with my bank or credit card company; so long as the transactions correspond to the terms indicated in this authorization form.

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